Returns And Exchange

Mauvetree.com offers the most specialized yet stress-free Return/Exchange policies. We understand the fact that you must receive what you have paid for and therefore, if you have any concern with the quality of the purchased jacket. Your item is completely checked before delivery, however, once in a while, the client is not content with the delivered item. On the off chance that you are one of them, then you can look at our policy. The states of our returns and exchange policies are very straightforward and it is proposed that you read them first before returning back the jacket to us.

If the size or the design of your jacket is not as indicated by your request, then you need to drop an email to us at info@mauvetree.com and send it once again to us at the earliest opportunity. In the event that the jacket is not stitched or modified as you have requested, then it is asked that you take a high-resolution picture of the replica’s original version and send it to us alongside the jacket that you have purchased from us. And if you need any sort of modifications in the jacket after the request is delivered, then you can additionally contact us.

The item must be in its unique wrapping alongside the labels when you return it once again to us. On the off chance that if, this is your deficiency and you have made an oversight while requesting us, then your jacket won’t be substituted free of expense. We can roll out a few improvements identified with sewing and customization of your jacket, however, another one won’t be given to you.

We have no control over size, and we process your orders strictly to your selected size. If it is not according to fit, sent a request to the customer service team within three (3) days after the arrival of product. Size charts are added for user convenience on all clothing except merchandise.

Note, there will be no returns/exchange of incorrect sizes after three days for standard and custom products. It is essential that you cross check your measurements carefully before placing an order.

Postage and packaging charges are not refundable and relative shipment cost of return must be borne by the buyer.

In the case of a return please send us an e-mail at info@mauvetree.com prior returning the product to ensure you are dispatching your return merchandise to the correct location.